Shipping Policy

Thank you for shopping with Shukra. We aim to make your shopping experience simple and convenient. Please review the following Shipping Policy for information about order processing, delivery, shipping charges, and order tracking.

Order Processing

All orders are processed after the order has been successfully placed and, where applicable, payment has been confirmed.

Orders are generally processed within 1–3 business days. Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, festive periods, or periods of high order volume, processing may take slightly longer than usual.

Shipping & Delivery

Once your order has been processed and dispatched, it will be handed over to our shipping or courier partner for delivery.

Estimated delivery time is generally 3–7 business days after dispatch, depending on your delivery location and courier serviceability.

Delivery timelines may vary due to factors including:

• Your delivery location and courier serviceability
• Weather conditions
• Public holidays
• Natural events or unforeseen circumstances
• Courier or logistics delays
• High order volumes during sales or festive periods

Please note: Any estimated delivery timeline provided is an estimate and not a guaranteed delivery date.

Shipping Charges

Applicable shipping charges, if any, will be clearly displayed at checkout before you complete your purchase.

Shipping charges may vary depending on factors such as order value, delivery location, and the shipping method available or selected.

Any applicable Cash on Delivery (COD) or additional delivery charges will be communicated during checkout, where applicable.

Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information.

You can use the tracking details provided to monitor the status of your shipment.

Please allow some time for tracking information to become active after the shipment has been handed over to the courier partner.

Incorrect or Incomplete Address

Please ensure that your shipping address, phone number, and other delivery details are complete and accurate before placing your order.

Shukra is not responsible for delays or failed deliveries caused by:

• Incorrect or incomplete delivery addresses
• Incorrect or unreachable contact information
• The recipient being unavailable at the delivery address
• Refusal to accept the shipment

If an order is returned to us because of an incorrect or incomplete address, unavailable recipient, or repeated unsuccessful delivery attempts, additional shipping charges may apply for reshipment.

Delayed or Lost Orders

While we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances beyond our reasonable control.

If your order is significantly delayed or appears to be lost in transit, please contact us at shukra5151@gmail.com with your order number.

We will coordinate with the relevant shipping partner and assist you with the issue as appropriate.

Damaged Packages

Please inspect your package carefully when it is delivered.

If the product inside is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please refer to our Return & Refund Policy for complete information regarding damaged, defective, or incorrectly delivered products.

Delivery Attempts

Our courier partner may make multiple delivery attempts before returning an undelivered shipment to us.

Please ensure that someone is available at the provided delivery address to receive the order and that the contact number provided with your order remains reachable.

Shipping Restrictions

Delivery availability may depend on courier serviceability at your location.

In the rare event that we are unable to deliver an order to your location, we may contact you to discuss available options or cancellation and refund, where applicable.

Contact Us

If you have any questions regarding your order, delivery, or shipment, please contact us at: